At Directly, we believe the fundamental nature of work is changing from fixed to fluid, as AI and the gig economy transform how people and companies work in the next economy. We’re leading this shift with an enterprise platform that changes the way companies deliver customer service. Our platform helps companies like Airbnb, Autodesk, LinkedIn, Microsoft, SAP, and Samsung look beyond the traditional contact center and deliver better answers to customers in the moments that matter.
We’re based in San Francisco and backed by top firms including Microsoft Ventures, True Ventures, Costanoa Ventures, and Northgate.
Come join our amazing team!
We are looking for new members of our Data Science team to help build augmented intelligence systems that allow humans and machines to work together to redefine customer support. Our work spans many disciplines, such as information retrieval, natural language processing, and machine learning. Directly was granted several patents on our innovative technology, and we are constantly expanding the science and inventing new processes for optimizing the benefits of our platform.